Delivery
How much is delivery?
Standard tracked delivery is free on every UK order.
How long will my order take?
We send orders within 1 to 2 working days, and most arrive within 5 to 10 working days. Your items come straight from our suppliers' warehouses, which may be outside the UK.
Do you deliver outside the UK?
Not at the moment. We only deliver to UK addresses.
Why did my order arrive in more than one parcel?
If you order more than one item, they may be sent separately.
Will I have to pay anything on delivery?
No. The price you pay at checkout is the total. If a courier ever asks you for a charge, please contact us before paying.
Tracking
How do I track my order?
We email you a tracking number when your order is on its way. Tracking can take a couple of days to start updating.
My order hasn't arrived. What now?
If it hasn't arrived within 15 working days of being sent, contact us and we'll track it down. If it's lost, we'll send a replacement or give you a full refund.
Returns and refunds
Can I return something?
Yes. You have 14 days from the day you receive your order to change your mind. Contact us with your order number and we'll send you the return address. You pay the postage for change-of-mind returns.
When will I get my refund?
Within 14 days of us receiving the item back, or of you showing us proof that you've sent it. Refunds go back to your original payment method.
My item is faulty, damaged or wrong.
Contact us with your order number and a photo of the problem. We'll put it right at no cost to you, and often you won't need to send it back.
Full details are in our Shipping policy and Refund policy.
Payment
Is it safe to pay?
Yes. Checkout is handled securely by Shopify, and we never see your card details.
Contact
How do I get in touch?
Use the form on our Contact page, with your order number if you have one, and we'll get back to you as soon as we can.